Privacy Policy

Last updated: April 30, 2026

VeMessage ("VeMessage", "we", "us", or "our") provides a community management platform delivered through our website at vemessage.com and our mobile applications for Android and iOS (together, the "Service"). This Privacy Policy explains what information VeMessage collects when you use the Service, how we use it, who we share it with, how long we keep it, and the choices you have. By creating a VeMessage account or using the Service you agree to this Privacy Policy.

Information VeMessage Collects

We collect the following categories of information directly from you, from the community administrator who invites you, and from the device you use to access the Service:

Name — provided when you register or are added to a community by an administrator. Used to identify you to other members of your community.
Phone number — provided at registration or by your community administrator. Used for account verification, sign-in, and to deliver community messages, alerts, and notifications.
Email address — provided at registration or by your community administrator. Used for account verification, password recovery, and Service-related communications.
User ID — an internal identifier VeMessage generates to associate your activity within the Service with your account.
Audio files — voice notes or audio attachments that you choose to record or upload through the Service to share with members of your community. Stored only so the intended recipients can play them back.
Files and documents — images, PDFs, and other documents that you choose to upload through the Service to share with members of your community.
Device identifiers — including push notification tokens and similar identifiers that allow VeMessage to deliver push notifications, secure your account, prevent abuse, and diagnose problems with the app.

VeMessage does not collect precise location, contacts, calendar entries, browsing history outside the app, health data, or biometric information. VeMessage does not sell your personal information.

How VeMessage Uses Your Information

VeMessage uses the information described above to:

Create and maintain your account, authenticate you, and recover access when you forget your credentials.
Operate the core features of the Service — sending and receiving messages, alerts, voice notes, and document attachments within your community.
Deliver push, email, and SMS notifications from your community.
Provide customer support and respond to your requests.
Detect, investigate, and prevent fraud, abuse, and security incidents.
Comply with legal obligations and enforce our Terms of Service.
Monitor and improve the reliability and quality of the Service.

How VeMessage Shares Your Information

VeMessage shares your information only as described below. We do not sell or rent your personal information to third parties for advertising.

Members of your community — your name, the messages you post, and the audio files and documents you upload are visible to the members of the community you belong to, in line with that community's settings.
Service providers — VeMessage shares information with vendors that help us run the Service, including cloud hosting, push notification delivery, SMS and email delivery, and crash and analytics reporting. These providers are bound by contract to use the information only to provide services to VeMessage.
Legal and safety — we may disclose information if we believe in good faith that it is required by law, legal process, or to protect the rights, property, or safety of VeMessage, our users, or the public.
Business transfers — if VeMessage is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify users before personal information becomes subject to a different privacy policy.

Data Security

VeMessage uses industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit (HTTPS/TLS) and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

VeMessage retains your account information for as long as your account is active. Audio files, documents, and messages are retained as long as needed to deliver the Service to you and your community. When you delete your account, VeMessage deletes or anonymizes your personal information within 60 days, except where we need to keep it longer to comply with legal obligations, resolve disputes, or enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, export, or delete the personal information VeMessage holds about you, and to object to or restrict certain processing. You can:

Update your profile information from within the VeMessage app at any time.
Disable push notifications in your device settings.
Request a copy or deletion of your data by contacting VeMessage at the email address below.

Account and Data Deletion

You can request deletion of your VeMessage account and the personal information associated with it at any time by emailing privacy@vemessage.com from the email address registered to your account, or by using the in-app account deletion option where available. VeMessage will delete or anonymize your data within 60 days of receiving a verified request, except where retention is required by law.

Children's Privacy

The VeMessage Service is not directed to children under 13 (or the equivalent minimum age in the relevant jurisdiction), and VeMessage does not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

International Users

VeMessage is operated from Pakistan. If you access the Service from outside Pakistan, your information may be transferred to, stored, and processed in Pakistan or in any other country where VeMessage or our service providers operate.

Changes to This Privacy Policy

VeMessage may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

Contact VeMessage

If you have questions about this Privacy Policy or how VeMessage handles your information, contact us at privacy@vemessage.com.